The Loop
9 phases. 4 stages. One flywheel.
The HEAL Flywheel
Health Event Analysis Loop. A 9-phase incident response flywheel that makes every failure strengthen the platform. The goal isn't faster recovery — it's zero incidents.
The Problem
Alert email arrives. Engineer opens terminal. Investigates manually. Maybe too late. Reboots. Writes a postmortem nobody reads. Same failure next month.
30–60+ minutes
Auto-detected. Pattern matched against knowledge base. Remediation recommended. Operator approves in one click. Healed. Pattern deposited for next time.
<5 minutes
HEAL doesn't just respond faster. Each cycle deposits refined patterns in the knowledge base. Next time, detection is faster. Diagnosis is more confident. The loop accelerates.
Compounding
The Loop
Acceleration
The loop is a cycle. The flywheel adds momentum by learning and improving with every rotation.
Every incident deposits patterns, outcomes, and operator decisions into the knowledge base.
Refined patterns match earlier in the degradation curve. Problems caught before users notice.
Operators see competent responses. They authorise higher autonomy levels. Human latency drops.
Fewer escalations. More incidents handled automatically. The platform gets healthier with every rotation.
Graduated Trust
HEAL detects, diagnoses, and recommends. Operator approves every action. Full human oversight.
Low-risk remediations execute automatically. High-risk actions still require HITL approval.
Autonomous remediation with full ledger audit trail. Operator is informed, not blocking.
Self-correcting platform. Operator monitors health trends, not individual incidents.
Safety
Budget exhausted, EHI confidence below floor, multiple concurrent patterns, or critical resources at risk — the loop stops. No runaway remediation.
Heartbeat timeout >60s, HITL response >30min, or observation window exceeded 3x — auto-escalate. Never auto-approve. Silence is escalation, not consent.
Operator FULL_STOP or circuit breaker trip halts all diagnosis and remediation. Monitoring continues. The platform defends itself by going read-only.
The Flywheel
Every failure makes the platform stronger. That's not a slogan — it's the architecture.